Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Yes, we are proud to announce that we are dispatching as normal and ensuring public safety when delivering our product.
Even with the global pandemic, we still have a lightning-fast delivery, taking only 10-20 days to deliver your product. We’re also trying our best to improve the shipping time worldwide as well!
When placing your order, please allow up to 2-3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.
Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.
If you’ve received a product that’s originally faulty (or damaged potentially due to the shipping process), please email us ASAP for further help!
You need to take clear and precise pictures and as much proofs as possible. Our team will then process your claim. If your claim is approved, you will receive a refund or a replacement FREE of charge!
We sincerely apologize for the experience and any inconvenience this might cause. Thank you for your patience.
Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!
The product’s quality is guaranteed as stated in the description. Our support team will be available 24/7 and will get back to you within half a business day for any further questions.